Privacy Policy

Effective Date: July 26, 2025
Last Updated: July 26, 2025

This Privacy Policy describes how Solve It Now! (“we,” “our,” or “us”) collects, uses, and protects your information when you use our mobile application available on Apple’s App Store.

Information We Collect

Personal Information

  • Account Information: We may collect basic account identifiers to manage your app usage and subscription status
  • Device Information: Basic device identifiers for app functionality and support purposes
  • Usage Analytics: Anonymous usage statistics to improve app performance and user experience

Problem-Solving Data

The collection and use of your problem-solving content depends on which AI workflow mode you choose:

System Prompt Mode

  • Data Collection: None
  • Data Processing: All processing occurs locally on your device
  • Data Transmission: No problem data is transmitted to our servers
  • Privacy Level: Complete privacy - your data never leaves your device

Public AI Mode

  • Data Collection: Yes - we collect and store your problem specifications, analysis data, and AI responses
  • Data Processing: Your data is processed by third-party AI services
  • Data Usage: Your data may be used for training and improving AI models and our services
  • Data Retention: We retain this data for service improvement and training purposes
  • Privacy Level: Standard - your data is used to enhance the service

Private AI Mode (Premium Subscription)

  • Data Collection: Limited - we may temporarily access your data for processing
  • Data Processing: Your data is processed with privacy guarantees
  • Data Usage: Your data is NOT used for training AI models or service improvement
  • Data Retention: Minimal retention - data is not stored for training purposes
  • Privacy Level: Enhanced - your data is not used for training

How We Use Your Information

All Modes

  • Provide core app functionality
  • Process your problem-solving requests
  • Manage your account and subscription
  • Provide customer support
  • Send important app updates and notifications

Public AI Mode Only

  • Train and improve AI models using your problem-solving data
  • Enhance service quality by analyzing usage patterns in your data
  • Develop new features based on common problem types and solutions
  • Research and development for better problem-solving methodologies

Private AI Mode

  • Process your requests without using data for training
  • Provide AI-powered solutions with privacy protection
  • Maintain service functionality without data retention for improvement

Data Sharing and Third Parties

AI Service Providers

  • Public AI Mode: Your data is shared with third-party AI services and may be used for their training purposes
  • Private AI Mode: Data is processed by AI services with contractual privacy protections and no training use
  • System Prompt Mode: No data sharing occurs

Service Providers

We may share limited, non-problem-solving data with:

  • App Store and payment processors (for subscription management)
  • Analytics providers (anonymous usage data only)
  • Customer support platforms (only when you contact us for help)

We may disclose information if required by law or to protect our rights and users’ safety.

Data Security

We implement appropriate security measures to protect your information:

  • Encryption: Data transmission uses industry-standard encryption
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Security Monitoring: Regular security assessments and monitoring
  • Data Minimization: We collect only necessary data for each mode

Your Privacy Choices

AI Mode Selection

  • You can choose which AI workflow mode to use at any time
  • Your choice determines how your data is handled
  • You can switch between modes as needed

Data Access and Control

  • Account Data: You can request access to your account information
  • Data Deletion: You can request deletion of your account and associated data
  • Subscription Management: Manage your subscription through the App Store

Opting Out

  • Use System Prompt mode for complete local processing
  • Discontinue use of AI modes if you prefer not to share problem data
  • Contact us for specific data handling requests

Children’s Privacy

Solve It Now! is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Users

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. By using our app, you consent to this transfer and processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy in the app
  • Updating the “Last Updated” date
  • Providing in-app notifications for significant changes

Your continued use of the app after changes constitutes acceptance of the updated Privacy Policy.

Data Retention

  • System Prompt Mode: No data retention on our servers
  • Public AI Mode: Data retained indefinitely for training and service improvement
  • Private AI Mode: Minimal retention, no long-term storage for training purposes
  • Account Data: Retained while your account is active, deleted upon account closure

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, please contact us using the information above.

This Privacy Policy is designed to be transparent about our data practices while giving you control over your privacy through our different AI workflow options.